TransitLink

FAQ for Travel Smart Journeys

Overview
The Travel Smart Journeys (TSJ) Programme is a new initiative by the Land Transport Authority (LTA) to help better distribute peak hour travel load for more comfortable rides and allow a more efficient use of our public transport network.

The North-East Line (NEL) scheme under the TSJ Programme aims to achieve this by shifting commuters on the NEL to Bus Service 43e.
Eligibility & Setting Up an Account
  • 1. Who is eligible for the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme?

    Commuters will be eligible for the scheme if they have been tapping in at one of the stations stated below using their nominated* travel card for at least 4 weekdays (excluding public holidays), between 7.00 a.m. and 9.00 a.m.
    1. o  Punggol, Sengkang, or Buangkok MRT stations
    2. o  Any station along the Punggol and Sengkang LRT lines

    The tap-ins must be within the past 30 calendar days prior to registration.

    Trips that do not meet the criteria mentioned above will not be counted towards a commuter’s eligibility (including trips that fail to meet the criteria due to a train disruption, delay, etc.).

    *Commuters will have to add and nominate a travel card (contactless Mastercard/Visa credit/debit card, concession, EZ-Link or NETS FlashPay card) in their SimplyGo account. The nominated travel card should be the commuter’s most frequently used travel card.
  • 2. How do I register for a SimplyGo account?

    You may register for a SimplyGo account HERE or through the TL SimplyGo mobile app available for download on the Apple Appstore and Google Play
  • 3. Why am I required to register for a SimplyGo account in order to register for the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme?

    As the TSJ NEL scheme is hosted on the TransitLink SimplyGo Portal and mobile app, you will need to have a SimplyGo account to participate in the scheme.
  • 4. How do I register for the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme?

    After registering for a SimplyGo account, please register for the TSJ NEL scheme under TSJ Settings in the Travel Smart Journeys section within the TransitLink SimplyGo Portal/mobile app.

    Thereafter, please nominate a travel card that is already added to your SimplyGo account. The nominated travel card will be used to determine your eligibility for the scheme and the awarding of points.
  • 5. How will I know if I am eligible for the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme? When will I be notified of my eligibility for the TSJ NEL scheme?

    Your eligibility status will be updated under Eligibility in the Travel Smart Journeys section within the TransitLink SimplyGo Portal/mobile app. As a TSJ user, you will also receive emails and notifications in the Notification Inbox on the Portal/mobile app, and push notifications on your mobile devices (for mobile app users who have enabled the function) to inform of your eligibility to the scheme.

  • 6. What types of travel cards are eligible for nomination for the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme?

    You may use contactless Mastercard/Visa credit/debit cards and NETS Tap cards, concession, EZ-Link and NETS FlashPay cards that are used for transit payment and registered with TransitLink SimplyGo Portal/mobile app to participate in the TSJ NEL scheme.
  • 7. Can I nominate multiple travel cards for the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme and the awarding of points?

    The TSJ NEL scheme allows only one travel card to be nominated at any one time to determine your eligibility and for the awarding of points. You may consider nominating your most frequently used travel card. You may change your nominated travel card any time; the change will take effect the next day.

  • 8. How do I change my nominated travel card for the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme? Will I lose my points or will my eligibility status change if I do so?

    You may change your nominated travel card under TSJ Settings in the Travel Smart Journeys section within the TransitLink SimplyGo Portal/mobile app. Points accumulated previously will remain in your account even after you have changed your nominated travel card, and you will remain eligible for as long as the scheme is valid.

    However, if you withdraw from the scheme and decide to register again after 30 calendar days, your eligibility status will be re-determined using the travel card that is nominated at the point of re-registration.

  • 9. I have just changed my nominated card for the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme. When will it take effect?

    The newly nominated travel card will take effect the next day at 0000 hours.
  • 10. Will my eligibility status for the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme change?

    Commuters who are eligible for the TSJ NEL scheme will remain so for as long as the scheme is valid.

    However, if you withdraw from the scheme and decide to register again after 30 calendar days, your eligibility status will be re-determined using the travel card that is nominated at the point of re-registration.
Earning Points
  • 11. How do I earn points under the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme?

    After confirmation of your eligibility, you will receive 150 points (equivalent to a value of SGD1.50) for each eligible trip made on Bus Service 43e using your nominated travel card. A bus trip is deemed eligible if both conditions listed below are fulfilled:
    1. o Board and tap in from any of the bus stops in the "Board" category (illustrated below) between 7.00 a.m. and 9.00 a.m. on weekdays (excluding Public Holidays)
    2. o Tap out and alight from the same bus at any of the bus stops in the "Alight" category as illustrated below

    Trips that do not meet the criteria mentioned above will not be eligible for points (including trips that fail to meet the criteria due to a bus delay, traffic disruption, etc.).

  • 12. How many points are awarded for each eligible bus trip made under the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme?

    150 points (equivalent to a value of SGD1.50) will be awarded for each eligible trip made on Bus Service 43e using your nominated travel card.
  • 13. When will the points for an eligible bus trip made under the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme be credited?

    Points may take up to 10 calendar days to be reflected in your TSJ account, after the completion of an eligible bus trip.
  • 14. I forgot to tap out at the designated bus stop with my nominated travel card under the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme. Will I be able to earn points for that trip?

    No. Points will only be awarded for trips that start and end at the designated bus stops using the nominated travel card. Please remember to tap out with your nominated travel card when alighting.
  • 15. Instead of using my nominated travel card to tap in/out on Bus Service 43e for the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme, I used another travel card registered under my SimplyGo account. Will I still be able to earn points for that trip?

    No. Points will only be awarded for eligible trips taken using the nominated travel card.
  • 16. Besides travelling on Bus Service 43e, are there any other avenues for me to earn points under the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme?

    Currently, points are awarded only for eligible trips made on Bus Service 43e.
Viewing & Converting Points
  • 17. What can I do with my points under the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme?

    You may convert the awarded points to rewards under Rewards in the Travel Smart Journeys section within the TransitLink SimplyGo Portal/mobile app.

    You can convert every 500 points to SGD5 worth of electronic travel vouchers. To request for a pay-out, you must meet the minimum amount of 500 points. Any amount part thereof cannot be converted.

  • 18. How do I view my points and transactions under the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme?

    You may view your points and transactions under Transactions in the Travel Smart Journeys section within the TransitLink SimplyGo Portal/mobile app.

  • 19. Why have I not received points under the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme for my recent bus trips?

    Points may take up to 10 calendar days to be reflected in your TSJ account, after the completion of an eligible bus trip.
  • 20. Will my points under the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme expire?

    Points will expire after 6 calendar months from the month in which the points are awarded. For example, if 150 points are awarded on 15 January 2020, these 150 points will expire on 1 August 2020. No appeal will be entertained.
  • 21. Can I transfer my points under the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme to another account?

    Points in your TSJ account are non-transferrable.
  • 22. What happens to my existing points under the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme if I change my nominated travel card?

    Points accumulated previously will remain in your account after you change your nominated travel card.
Auto Points Conversion
  • 23. How does the auto points conversion function work under the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme?

    Users who enable this function will have their points automatically converted to rewards to their selected travel card, based on their selected points conversion rate, as and when there are sufficient points* in their TSJ account.

    *The minimum amount of points for auto points conversion is 500.
  • 24. How do I enable the auto points conversion function under the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme?

    For TransitLink SimplyGo Portal:
    1. i. Click the auto points conversion button at the Rewards page
    2. ii. Select the points conversion rate and the travel card which you would like the rewards to be credited to

    For TL SimplyGo mobile app:
    1. i. Select the reward at the Rewards tab
    2. ii. Enable the auto points conversion function and select a travel card which you would like the rewards to be credited to

    Rewards that are chosen to be credited directly to your contactless Mastercard/Visa credit/debit cards will be in the form of “cashback”, while rewards to be credited to your concession/EZ-Link/NETS FlashPay cards will have to be redeemed at Add Value Machines (AVMs), TransitLink (TL) Kiosks or TransitLink (TL) Ticket Offices.
  • 25. How do I disable the auto points conversion function under the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme?

    You may disable the auto points conversion function under Rewards in the Travel Smart Journeys section within the TransitLink SimplyGo Portal/mobile app any time.

    For TransitLink SimplyGo Portal:
    1. i. Click the auto points conversion button at the Rewards page
    2. ii. Click delete

    For TL SimplyGo mobile app:
    1. i. Select the reward you have chosen for auto points conversion at the Rewards tab
    2. ii. Toggle the button to disable the function
Rewards
  • 26. What kind of rewards are available under the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme and where do I view them?

    Rewards in denominations of SGD5, 10, 15 and 20 are available. You may view the available rewards under Rewards in the Travel Smart Journeys section within the TransitLink SimplyGo Portal/mobile app.

  • 27. Must I credit the cash rewards into the travel card I nominated when registering for the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme? Can I credit the rewards into another card registered under my SimplyGo account?

    You may select any contactless Mastercard/Visa credit/debit card or concession/EZ-Link/NETS FlashPay card registered under your SimplyGo account, including your nominated travel card, to credit your cash rewards.
  • 28. How long does it take for me to receive my cash rewards under the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme?

    It will take up to 3 calendar weeks for your cash rewards to be credited to your selected contactless Mastercard/Visa credit/debit card/concession/EZ-Link/NETS FlashPay card.
  • 29. How will the rewards under the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme be credited to me?

    Rewards credited directly to your selected contactless Mastercard/Visa credit/debit cards will be in the form of “cashback”. They will be reflected as a credit line item in your contactless bank card statement.

    Rewards credited to your selected concession/EZ-Link/NETS FlashPay cards can be redeemed at AVMs, TL Kiosks or TL Ticket Offices. Upon redemption, these cash rewards can be used for public transport payment and at merchants that accept EZ-Link/NETS FlashPay payments.
  • 30. How do I view the rewards under the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme that I have chosen to credit to my contactless Mastercard/Visa credit/debit card/concession/EZ-Link/NETS FlashPay card?

    You may view your cash reward transactions under Transactions in the Travel Smart Journeys section within the TransitLink SimplyGo Portal/mobile app.
  • 31. How will I know if my cash rewards under the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme have been credited to my selected contactless Mastercard/Visa credit/debit card or ready for redemption using my concession/EZ-Link/NETS FlashPay card at the Add Value Machines (AVMs), TransitLink (TL) Kiosks or TransitLink (TL) Ticket Offices?

    A notification will be sent to your Notification Inbox in the TransitLink SimplyGo Portal/mobile app, email address, and via push notification on your mobile devices (for mobile app users who have enabled the function) once the cash rewards have been credited.
  • 32. What should I do if the contactless Mastercard/Visa credit/debit card I credited my cash rewards under the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme to is lost or cancelled?

    For cash rewards that were credited to your contactless Mastercard/Visa credit/debit card before it was reported lost/cancelled, the rewards will be reflected in the form of “cashback” in your bank card statement and cannot be refunded. You will need to follow the terms and conditions of your bank card issuer on the handling of lost/cancelled cards.

    For cash rewards that failed to be credited to a contactless Mastercard/Visa credit/debit card after it has been reported lost/cancelled, the cash rewards will be credited back to your Travel Smart Journeys account in the form of points. You will be required to select another valid and functioning contactless bank card or concession/EZ-Link/NETS FlashPay card that is registered under your SimplyGo account for the crediting of cash rewards.
  • 33. How do I redeem my cash rewards under the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme at the Add Value Machines (AVMs) and TransitLink (TL) Kiosks?
    1. i. Place the concession/EZ-Link/NETS FlashPay card you have selected to credit your rewards to on the AVM/TL Kiosk card reader and select the Travel Smart Journeys button
    2. ii. Select the Proceed button to redeem the rewards to your card
    3. iii. Wait for the transaction to be processed successfully before removing your card
  • 34. What should I do if the concession/EZ-Link/NETS FlashPay card which I have selected for my rewards under the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme to be credited to is lost/expired/corrupted?

    Any rewards that have not been credited to your lost/expired/corrupted concession/EZ-Link/NETS FlashPay card can be transferred to a new card registered under your SimplyGo account.

    Please appeal for a transfer of rewards to a new card registered under your SimplyGo account via here.

    Please note that any unutilised TSJ rewards that have already been credited to the card before it is lost/expired/corrupted will not be refunded.
  • 35. Will my rewards under the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme expire?

    If you have chosen to credit your cash reward to a concession/EZ-Link/NETS FlashPay card, the reward must be redeemed within 3 calendar months from the month it is made available for redemption at the AVMs, TL Kiosks or TL Ticket Offices.

    For example, if the reward is available for redemption on 15 January 2020, the last day of redemption will be on 30 April 2020. No appeal will be entertained.
Closing your Account
  • 36. How do I withdraw from the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme?

    You may withdraw from the TSJ NEL scheme under TSJ Settings in the Travel Smart Journeys section within the TransitLink SimplyGo Portal/mobile app.

  • 37. What happens to my points under the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme when I withdraw from the scheme?

    You will earn points for eligible trips made on your nominated travel card up to the day you withdraw from TSJ.

    You may continue to access the Rewards page (web portal)/tab (mobile app) and convert any remaining points in your TSJ account to rewards before the expiry date. If you have previously enabled auto points conversion, your points will continue to be converted to rewards if there are sufficient points in your TSJ account.
  • 38. If I re-register for the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme after the initial withdrawal, can I reinstate my points?

    Points accumulated previously will remain in your account when you withdraw from the TSJ NEL scheme. However, these points will expire after 6 months from the month in which the points were awarded. For example, if 150 points are awarded on 15 January 2020, these 150 points will expire on 1 August 2020. No appeal will be entertained.
  • 39. I have been deemed eligible for the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme. If I withdraw and decide to re-register, will my eligibility status be reinstated?

    Your eligibility status will be reinstated if you re-register for the TSJ NEL scheme within 30 calendar days from the day of withdrawal.

    If you re-register after 30 calendar days, your eligibility status will be re-determined using the travel card that is nominated at the point of re-registration.
Commuter Assistance
  • 40. Who can assist me if I require assistance on the Travel Smart Journeys (TSJ) North-East Line (NEL) scheme? Where can I refer to for more information on TSJ NEL scheme?

    Please send your enquiries on the TSJ NEL scheme and assistance on TSJ NEL scheme related matters via here.

    More information on the TSJ NEL scheme is available on the TransitLink SimplyGo Portal and mobile app.