TransitLink

Terms and Conditions of Account-Based Ticketing Pilot (NETS Contactless Card)

Definitions and Interpretations
“Account-Based Ticketing System” or “ABT System” refers to the system that enables commuters to use credit, debit and prepaid cards with contactless function for fare payments. There will be no need for upfront top-ups and your bus and train transactions will be processed and charged to your credit, debit or prepaid card.

“Account-Based Ticketing Pilot” or “Pilot” refers to the period where only NETS contactless cards will be accepted for fare payments. The Pilot commenced 20 March 2017, and was to include NETS on 3 December 2018.

“SimplyGo account” refers to the account that the cardholder registers at the TransitLink SimplyGo Portal (simplygo.com.sg). Upon successful creation and activation of the SimplyGo account, the cardholder can view travel transactions and charges imposed on the card(s), and submit claims if there are any discrepancies in the travel transactions or billings of the linked card(s).

“Card” refers to any NETS contactless card issued by a bank, financial institution or corporation, which may be used by the cardholder as a means of payment for fares on Buses and Trains.

“Cardholder” refers to the person to whom the card is issued.

“Card Issuer” refers to the bank, financial institution or corporation issuing the card.

“CEPAS Standard” refers to the Singapore Standard for Contactless e-Purse Application.

“Bus(es)” refers to bus(es) operated by Go-Ahead Loyang Pte Ltd, SBS Transit Ltd, SMRT Buses Ltd, Tower Transit Singapore Pte Ltd and any other entities contracted by the Land Transport Authority.

“GTM” refers to a General Ticketing Machine.

“Registered Card” refers to a VISA/NETS contactless card that has been added into the cardholder’s Account-Based Ticketing Account (“ABT Account”).

“Train(s)” refers to mass rapid transit (“MRT”) and light rail transit (“LRT”).
Registration and Activation
  1. These conditions apply to Cardholders using a NETS contactless card to pay for fares when travelling on Trains and Buses in Singapore. By registering for the Pilot and/or using a NETS contactless card to pay for fares on Trains and Buses, a Cardholder is deemed to accept and agree to be bound by these conditions and to continue to be bound by these conditions to the full extent of such Cardholder’s participation in the Pilot and any direct and/or indirect consequence thereof.
  2. The Pilot will commence on such date (“Commencement Date”) as notified by TransitLink to successfully registered participating Cardholders in the Pilot (“Participants”). Participants who register for the Pilot will be informed by TransitLink via email and/or other modes of communication determined by TransitLink at its sole discretion when their Registered Card(s) can be used for Bus and Train fare payments. At the end of the Pilot, Participants can continue to use their NETS contactless cards to pay for Bus and Train fares.
  3. Participation in the Pilot is subject to availability, and further details of eligibility, requirements and mechanics relating to such registration shall be published accordingly by Card Issuers and/or TransitLink provided that these conditions will apply thereto unless expressly modified by such Card Issuers and/or TransitLink.
  4. To participate in the Pilot, Cardholder must register for an SimplyGo account at the TransitLink SimplyGo Portal (simplygo.com.sg) by providing his/her personal details as stipulated, in order to view journey and payment history for up to 180 days during the Pilot. Failure to provide correct personal information requested in connection with the SimplyGo account will render such Cardholder ineligible for the Pilot.
  5. Each NETS contactless card to be used by a Participant in connection with the Pilot shall be registered to the Participant’s SimplyGo account. Multiple NETS contactless cards can be registered to a Participant’s SimplyGo account during the Pilot. Only Registered Cards can be used to pay for Bus and Train rides during the Pilot.
  6. To add a Card into aSimplyGo account, Participant has to fill in the mandatory fields as stipulated in the SimplyGo system.
  7. When adding a Card into the SinplyGo account, the Participant will have to undergo authentication through the payment gateway in the form of a One-Time-Password (“OTP”) sent via SMS to the Participant’s mobile number registered with Issuing Bank.
  8. During the Pilot, only Singapore-issued NETS contactless cards can be registered to the SimplyGo account.
  9. If a Participant’s personal details as required to be provided in the SimplyGo account change after Participant’s account is created, such Participant must sign in to such SimplyGo account and update the relevant personal details accordingly within 14 days, so that Participant’s personal details remain accurate at all times.
  10. Each SimplyGo account is personal to the relevant Participant and is non-transferable.
  11. In the event that the Participant misplaces or loses the Registered Card, the Participant shall promptly contact the relevant Card Issuer to block the relevant Registered Card.
Using your NETS contactless card
  1. Only NETS contactless cards successfully registered to a Participant’s SimplyGo account can be used to pay for Train and Bus fares. This payment method will be accepted on all routes for both Buses and Trains.
  2. A Participant who taps his/ her Registered Card on the card reader at the Train station gantry and/or card reader on board a Bus is deemed to have given valid authorisation for the fare of the relevant journey to be charged to the relevant Registered Card.
  3. Participants must be prepared to show the Registered Card during inspection by Public Transport Officials on board Buses and at Train gantries and shall comply promptly with such requests for inspection. Without limitation to the foregoing, Participants may be asked to tap the Registered Card on officials’ portable card readers.
  4. Each Registered Card is personal to the relevant Participant and is non-transferable.
  5. Participants must tap the Registered Card on the card reader at the points of boarding and alighting a Bus, or entering and exiting a Train gantry.
  6. If the card reader at the points of boarding and alighting a Bus emits a green light with a single beep when the Registered Card is tapped on it, this means the Registered Card has been accepted for travel. If the card reader at the points of boarding and alighting a Bus emits a red light with two beeps when the Registered Card is tapped on it, this means the Registered Card has been rejected.
  7. If the card reader at the points of entering and exiting a Train gantry emits a green light when the Registered Card is tapped on it, this means the Registered Card has been accepted for travel. If the card reader at the points of entering and exiting a Train gantry emits a red light when the Registered Card is tapped on it, this means the Registered Card has been rejected.
  8. In an event that the Registered Card is rejected at the point of boarding a Bus or entering a Train gantry (due to insufficient fund or otherwise), the Participant shall use an alternate form of payment for the trip (either a valid CEPAS card or cash) or otherwise shall be disallowed to board the Bus or enter the Train gantry.
  9. In an event that the Registered Card is rejected at the point of alighting from a Bus (due to insufficient fund or otherwise), the Participant will be charged fare equivalent from the first bus stop to the alighting point for Missing Entry transaction or full fare from boarding point to the last bus stop for Missing Exit transaction. In an event that the Registered Card is rejected at the point of exit from a Train gantry (due to insufficient fund) or otherwise), the Participant shall be required to approach the Passenger Service Centre for assistance and will be required to use an alternate form of payment for the trip in order to exit the Train gantry. A flat fare will be charged for any Missing Entry and/or Exit transaction.
  10. If the Registered Card is not tapped properly on the card reader at the points of boarding and alighting a Bus, or entering and exiting a Train gantry, the Participant will be charged accordingly as mentioned above (in Point 9) and will also be penalised for fare evasion during inspection by Public Transport Officials.
  11. A fare will be charged if the Registered Card is tapped on the card reader at the points of boarding and alighting a Bus, or entering and exiting a Train gantry, regardless of whether a journey is made.
  12. A Participant who has multiple NETS contactless cards and CEPAS cards may experience card clashes if such cards are collectively tapped on a card reader. Card clashes may result in error messages or incorrect fares being charged. To avoid card clashes, Participants should ensure that only the relevant Registered Card to be used for payment is held in close proximity to and/or tapped on the card reader.
  13. Participants must tap the same Registered Card on the card reader at the points of boarding and alighting a Bus, or entering and exiting a Train gantry. If a different card is used at the points of boarding and alighting a Bus, or entering and exiting a Train gantry, the Participant will be charged fare equivalent from the first bus stop to the alighting point for Missing Entry transaction or the maximum fare on both cards.
  14. Participants will not be permitted to use a Registered Card for travel on Buses and Trains if there is insufficient funds in the relevant linked account, and if the Registered Card has been reported as lost or stolen.
Payment and Posting
  1. Other than the current adult fares and transfer rules on Buses and Trains which remain applicable, no additional charges will be imposed when using Singapore-issued Registered Cards for the Pilot.
  2. Foreign-issued cards are not allowed to participate in the Pilot.
  3. Transactions will be processed and charged to Participants’ card accounts. The amount displayed in each Participant’s SimplyGo account will be an aggregated amount for the relevant period of travel.
  4. There shall be no cap on the amount of fares or number of commutes a Participant may use a Registered Card for, subject to the debit limit available in such Registered Card.
  5. If there are any discrepancies in the transactions recorded in a Participant’s SimplyGo account, the Participant may submit a claim for fares overcharged via the TransitLink SimplyGo Portal or TL SimplyGo mobile app.
  6. Participants may retrieve their transaction history from the SimplyGo account under “My Statements”. Travel details will be available for viewing for up to 180 days from the date of such transaction.
General
  1. TransitLink, Card Issuer and NETS reserve the right, at their sole discretion, to determine that a Cardholder is not eligible to participate in the Pilot or to use a NETS contactless card to pay for fares when travelling on the public transport system for any reason, including, but not limited to, errors or missing information in such Cardholder’s SimplyGo account, suspected fraud, or a breach of these conditions.
  2. TransitLink and NETS reserve the right, at their sole discretion, to suspend or terminate the Pilot at any time, for any reason and without liability to any Participant. TransitLink and NETS reserve the right, at any time, to add, delete, suspend or modify all or any part of these conditions and/or the Pilot at their sole discretion. TransitLink’s and NETS’s decision shall be final and no correspondence shall be entertained in such events.
  3. TransitLink and NETS shall not be liable for telephone, electronic, hardware, software programme, network, internet, or computer malfunctions, interruptions, failures, delays, difficulties, theft, destruction, unauthorised access or errors in transmission of any information in connection with the Pilot.
  4. By participating in the Pilot, each Participant agrees to defend and hold harmless TransitLink and NETS against any demands, claims or actions arising out of or as a result of or in connection with his/her participation in the Pilot. Breach or violation of these conditions include any breach arising from violations of law and regulation, as well as claims of infringement, misappropriation or violation of the rights of any person or entity ("Claim"). Such Participant shall indemnify and hold TransitLink and NETS harmless from and against any and all losses, damages, costs and expenses, including attorneys’ fees, resulting from any such Claim. TransitLink and NETS have the right, at any time, to assume defence against any Claim and all negotiations for settlement and compromise, and the Participant shall agree to cooperate in any such defence.
  5. Participants acknowledge that their participation in the Pilot may expose them to certain risks and they voluntarily assume such risks by participating in the Pilot. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRANSITLINK AND NETS EXPRESSLY DISCLAIM ANY AND ALL GUARANTIES, REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED IN RESPECT OF THE PILOT AND THE USE OF THE CARDS IN RESPECT THEREOF. THERE IS NO GUARANTEE OR ASSURANCE THAT ALL OR ANY PART OF THE PILOT WILL BE AVAILABLE OR FUNCTION AS DESCRIBED. TO THE FULLEST EXTENT PERMITTED BY LAW, TRANSITLINK AND NETS DISCLAIM ALL LIABILITY FOR LOSS, DAMAGE, COST AND/OR EXPENSE OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR LOST DATA, REGARDLESS OF THE FORM OF ACTION OR BASIS OF THE CLAIM AND WHETHER OR NOT A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES) IN CONNECTION WITH OR ARISING FROM THE PILOT AND/OR PARTICIPANTS’ PARTICIPATION OR INABILITY TO PARTICIPATE THEREIN. Participants hereby forever release and discharge TransitLink and NETS and their affiliates, officers, directors, employees, agents, licensees, consultants and independent contractors (collectively, “Released Parties”) from any liability whatsoever for any and all claims arising from or in connection with Participants’ involvement in the Pilot and promise that they will not now or at any time in the future, directly or indirectly, commence or prosecute any suit against the Released Parties arising out of or relating to the actions, causes of action, and the like hereby expressly waived. This provision shall be binding on Participants, their spouses, children, legal representatives, heirs, successors and assigns. IF ANY LIMITATION OR EXCLUSION OF DAMAGES OR LIABILITY IS PROHIBITED OR RESTRICTED BY LAW, TRANSITLINK AND NETS SHALL BE ENTITLED TO THE MAXIMUM LIMITATIONS AND EXCLUSIONS PERMITTED; HOWEVER, IN NO EVENT SHALL TRANSITLINK’S AND NETS’S TOTAL LIABILITY EXCEED ONE HUNDRED SINGAPORE DOLLARS (S$100). A Participant may not make or initiate any demand, claim or action against TransitLink or NETS more than one (1) year after the cause of action has arisen (or if multiple causes, from the date the first such cause of action arose).
  6. All personal information collected by TransitLink and/or Card Issuers pursuant to the Pilot is subjected to the Privacy Policy at https://www.transitlink.com.sg/privacypolicy (“Privacy Policy”). Participants agree that by registering for the Pilot, their personal details may be stored and otherwise processed by TransitLink and/or Card Issuers for the purposes of administering the Pilot and for marketing and sending offers and other information, subject to the Privacy Policy. For the avoidance of doubt, NETS will not collect, hold or store any personal information of Participants pursuant to the Pilot.
  7. These conditions shall be construed, governed by and enforced under the substantive laws of Singapore.
  8. These conditions constitute the entire agreement between each Participant, Card Issuer, TransitLink and NETS regarding the subject matter and supersede any and all prior and/or inconsistent understandings. These conditions cannot be modified except as set described herein or in a written amendment signed by an authorised representative of TransitLink and NETS. The illegality, unenforceability or invalidity of any provision is severable and shall not affect or impair the rest of the conditions.