TransitLink

Terms & Conditions for Travel Smart Journeys

Terms And Conditions
The Travel Smart Journeys (“TSJ”) scheme (the “Scheme”) is a rewards scheme managed by the Land Transport Authority of Singapore (“LTA”). The purpose of the Scheme is to incentivise commuters to switch to buses as an alternative means of public transport so as to ease the morning peak hour crowds on the rail network.

By participating in the Scheme, you agree to:
  1. be bound by the following Terms and Conditions (including but not limited to the Privacy Policy clause in Clause 8), as may from time to time be updated by LTA and published on the Site and the App (both of which as defined in Clause 3.4); and
  2. participate in the Scheme in good faith and in an honest manner.
1. Scheme Period
  1. 1.1  The period of the Scheme (“Scheme Period”) commences on 8 February 2020.
  2. 1.2  LTA reserves the right at its sole discretion to terminate the Scheme Period without any prior notification to you or the public and without incurring any liability.
2. Eligibility For The Scheme
  1. 2.1  The Scheme is open to all Singaporeans, Permanent Residents and foreigners with an active SimplyGo account. Selection of users (each a “User”, collectively the “Users”) by LTA shall be on the basis of the extent to which Users' historical commuting data meets the underlying Scheme criteria.
  2. 2.2  LTA shall have the sole discretion and right to select Users for this Scheme and such decision shall be final. LTA shall not be obliged to provide any reasons for its decision. The Users selected for the Scheme will be informed via the Notifications Inbox on the Site and/or the App, email address (as provided by the User when registering for the SimplyGo account), or push notification from the App (“Site” and “App” as defined in Clause 3.4).
  3. 2.3  Any breach of these Terms and Conditions may result in Users’ disqualification from the Scheme. In the event that Users’ SimplyGo account is invalidated or terminated by Transit Link Pte Ltd for any reason whatsoever, LTA shall have a right to disqualify such Users from the Scheme. Users shall also return any or all rewards and incentives earned through the Scheme, if required, within the period stipulated by LTA at its sole discretion.
3. Application
  1. 3.1  Applications to participate in the Scheme may be made to LTA from 8 February 2020, until the termination of the Scheme. As the Scheme will be hosted on the Site and App (as defined in Clause 3.4), you will first be required to register for a SimplyGo account and log in to the said account to register your travel card(s) (as defined in Clause 3.3), should you wish to apply to participate in this Scheme.
  2. 3.2  The details (including the personal identification information of Users) required for the application are set out below. By applying to participate in the Scheme, you consent to the release of the below information by Transit Link Pte Ltd to LTA for the purposes of your participation in the Scheme:
    1. (a)  Valid email address;
    2. (b)  Mobile number; and
    3. (c)  If the travel card (as defined in Clause 3.3) is a CEPAS card, the 16-digit CAN ID number reflected on the CEPAS card. If the travel card is a contactless bank card, the token number(s) generated using the 16-digit number imprinted on the contactless bank cards.
  3. 3.3  The registered SimplyGo account will also act as the account login for each User. Users shall nominate only one CEPAS card CAN ID number or contactless bank card number for the purposes of allowing LTA to determine the User’s eligibility for the Scheme and for the allocation of points to the User’s SimplyGo account at any given point in time. Each User shall only nominate the CEPAS card or contactless bank card that belongs to the User and will be used by the User during the Scheme Period. The CEPAS card or contactless bank card that is used by the User during the Scheme Period and nominated by the User for the purposes of allowing LTA to determine the User’s eligibility for the Scheme and for the allocation of points to the User’s SimplyGo account under this Scheme shall hereinafter be referred to as the “travel card”.
  4. 3.4  There shall be only two modes of application: (1) online via the website of TransitLink SimplyGo portal at www.simplygo.transitlink.com.sg (the "Site"); or (2) the TransitLink SimplyGo mobile application (the “App”). Instructions on the application process are available on the Site and the App, which are owned and operated by Transit Link Pte Ltd.
  5. 3.5  In the event of any loss of, or damage to, the nominated travel card, Users are required to inform LTA promptly by nominating a new travel card at the TSJ module on the Site and the App.
  6. 3.6  Users are not allowed to apply to participate in the Scheme with more than one SimplyGo account.
4. Points and Rewards
  1. 4.1  Only Users selected to participate in the Scheme will be allocated points for trips travelled on selected buses using the nominated travel card on weekdays (excluding public holidays) during the Scheme Period, if the specified criteria are met. LTA shall have the sole discretion and right to select Users to participate in the Scheme, and LTA’s decision on the selection shall be final. LTA shall not be obliged to provide any reasons for its selection or to disclose the criteria for its selection of Users. Selection of Users shall be based on the individual User’s unique travel pattern. Selected Users will be informed via the Notifications Inbox on the Site and/or the App, email address (as provided by the User when registering for the SimplyGo account), or push notification from the App. Only selected Users who meet the specified criteria will be allocated points.
  2. 4.2  Points can be used for the redemption of credits (“rewards”) which can be allocated to any of the User’s registered CEPAS cards or contactless bank cards at a fixed, pre-determined rate. For the avoidance of doubt, while only one travel card is permitted to be nominated by the User for the purpose of allowing LTA to determine the User’s eligibility for the Scheme and for the allocation of points to the User’s SimplyGo account, the User can choose any of his/ her registered CEPAS cards or contactless bank cards on the Site and/ or the App for the purpose of redeeming rewards.
  3. 4.3  LTA may at its sole and absolute discretion, and at any time without prior notice, decide or change the quantum of the points and rewards. Experimentation in this Scheme is to be expected, hence the points and rewards given during these experiments may vary from time to time. This is to allow LTA to better understand the effect of the points and rewards.
  4. 4.4  The rewards, if any, will only be processed for crediting to the User’s registered CEPAS card or contactless bank card on a weekly basis, after the User has indicated on the Site and/ or the App, his/ her preferred registered CEPAS card or contactless bank card for which the rewards are to be credited to, and has redeemed his/ her points for rewards. Rewards credited to the User’s CEPAS card can be redeemed at any TransitLink Ticket Office (“TLTO”), TransitLink Kiosk (“TL Kiosk”) or Add Value Machine (“AVM”). If the User opts for the rewards to be credited to his/ her contactless bank card, the crediting of rewards will be processed by the issuing banks and reflected in the User’s monthly bank statements.
  5. 4.5  In the event that the User’s registered CEPAS card is lost or has expired or is corrupted after the User has redeemed the rewards at any TLTO, TL Kiosk or AVM, the redeemed rewards will not be transferred to another CEPAS card (whether registered by the User or not) and the value of the rewards will not be refunded to the User.
  6. 4.6  In the event that the User’s registered CEPAS card is lost or has expired or is corrupted before the User has redeemed the rewards at any TLTO, TL Kiosk or AVM and before the claim period referred to in Clause 5.2 has expired, the User can request any unredeemed rewards that are claimable by the User in the lost or expired or corrupted registered CEPAS card to be credited into a new CEPAS card registered in the User’s SimplyGo account, so as to be claimable by the User. The User is required to write in to Transit Link Pte Ltd via the feedback page at the Site and/or App, informing Transit Link Pte Ltd of the lost or expired or corrupted registered CEPAS card, and to furnish details of the registered CEPAS card which the unredeemed rewards are to be refunded to.
  7. 4.7  In the event that the User’s registered contactless bank card is reported lost to the issuing bank or is cancelled by the User before the rewards are successfully credited to the User’s registered contactless bank card by the issuing bank, the redeemed rewards will not be credited to the registered contactless bank card. In such cases, the User shall have the same number of points which was used by the User to redeem the rewards, refunded to the User’s SimplyGo account.
  8. 4.8  For the avoidance of doubt, in the event where a User is found to have participated in this Scheme with more than one SimplyGo account and has any of his/ her SimplyGo account(s) invalidated or terminated by Transit Link Pte Ltd pursuant to Clause 2.3, any points allocated to the User in the invalidated or terminated SimplyGo account(s) will be forfeited, and shall not be transferable to any of the User’s SimplyGo account(s) that have not been so invalidated or terminated.
  9. 4.9  The User shall not lend or allow any other person to use his/ her nominated travel card during the Scheme Period.
  10. 4.10  LTA may at its sole and absolute discretion, and at any time without prior notice, change the manner of redeeming points set out in Clause 4.2. LTA shall not be obliged to provide any reasons for the change. In the event that any change results in only one method of redeeming points (i.e. crediting of rewards to either the registered CEPAS card or contactless bank card) being made available to Users, Users will be notified via the Notifications Inbox on the Site and/or the App, email address (as provided by the User when registering for the SimplyGo account) or push notification from the App. Users are required to select the registered CEPAS card or contactless bank card (as applicable) for which any crediting of rewards is to be made under the sole method for the redemption of points.
5. Claim Period
  1. 5.1  Points may be used to redeem rewards within 6 calendar months from the posted date, which is available for viewing on the Transactions page in the TSJ module on the Site and/ or the App. Upon the successful redemption of points for rewards, the User will be notified via the Notifications Inbox on the Site and/or the App, email address (as provided by the User when registering for the SimplyGo account) or via push notification from the App. After the claim period, the points will be automatically forfeited and no claims whatsoever (such as but not limited to compensation) shall be entertained. Successful redemption of points for rewards, along with the posted date, is available for viewing on the Transactions page in the TSJ module after the User has logged into his/ her SimplyGo account on the Site or the App.
  2. 5.2  After the rewards have been successfully redeemed by the User, the User is required to log into his/ her SimplyGo account for the earliest date (the “stated date”) on which he/ she may proceed to any TLTO, TL Kiosk or AVM to credit the redeemed rewards to his/ her registered CEPAS card. Users acknowledge and agree that it is their personal responsibility to log into their SimplyGo account to keep themselves updated of the stated date. Any rewards that are to be claimed by the Users shall be credited to the Users’ registered CEPAS card within 3 calendar months from the stated date. After the claim period, the rewards will be automatically forfeited. No claims whatsoever (such as but not limited to claims for payment or compensation) shall be entertained. Successfully credited rewards, along with the stated date, are available for viewing at on the Transactions page in the TSJ module after the User has logged into his/ her SimplyGo account on the Site or the App.
  3. 5.3  LTA may at its sole and absolute discretion, and at any time without prior notice, decide or change the duration of the claim periods referred to in Clauses 5.1 and 5.2 above. LTA shall not be obliged to provide any reasons for its decision.
  4. 5.4  If the User opts for the rewards to be credited to his/ her CEPAS card, the rewards must be claimed by the User at any TLTO, TL Kiosk or AVM within the claim period as set out in Clause 5.2.
6. General
  1. 6.1  LTA's decision(s) on all matters relating to the Scheme shall be undisputed, final and binding. LTA (including its agents) shall not be obliged to enter into any correspondence with the Users or any other party on any matter relating to the Scheme.
  2. 6.2  LTA (including its agents) reserves the right at any time to remove Users from the Scheme or restrict or terminate Users’ access to the TSJ module on the Site and/or the App if they are believed or suspected to be in breach of any of the Terms and Conditions herein, without giving any notice or reason and without liability to the Users.
  3. 6.3  The User undertakes to indemnify and not hold LTA (including its agents) liable for any loss, liability, claim or demand made by any third party under any cause of action whatsoever due to or arising out of the User’s breach of any of the Terms and Conditions herein.
  4. 6.4  LTA (including its agents) shall to the full extent permitted under the applicable law, not be liable in respect of any claim for any loss, damages, costs or expenses whatsoever (including, without limitation, any consequential, indirect, special, punitive or incidental damages) arising out of or in connection with the Scheme or any activity related thereto.
  5. 6.5  LTA reserves the right to modify, suspend, discontinue or terminate the Scheme at any time at its absolute discretion, or invalidate any application, claim or redemption by the User in connection with the Scheme, without prior notice and without being liable for such action in any way to the User or anyone else.
  6. 6.6  These Terms and Conditions shall be governed by and interpreted in accordance with Singapore law and Users hereby agree to submit to the exclusive jurisdiction of the Singapore courts.
  7. 6.7  LTA’s rights and remedies under these Terms and Conditions are cumulative and are in addition to and without prejudice to any rights or remedies that LTA may have at law or in equity. Further, no exercise by LTA of any right or remedy under these Terms and Conditions shall operate to hinder or prevent the exercise by LTA of any other right or remedy under these Terms and Conditions, or any other right or remedy available to LTA at law or in equity.
7. Limitation Of Liability
  1. 7.1  To the maximum extent permissible by the applicable law, LTA (including its agents) shall not be held responsible or liable for lost, late, misdirected, illegible, or mutilated registration entries, or for theft, destruction or unauthorised access to, or alteration of, transactions and records in the User’s SimplyGo account used in this Scheme.
  2. 7.2  To the maximum extent permissible by the applicable law, LTA (including its agents) shall not be liable for any loss or damage caused to the User by any breakdown, malfunction or outage of any website, software, computer system or equipment or data loss.
  3. 7.3  To the maximum extent permissible by the applicable law, LTA (including its agents) assumes no responsibility whatsoever for any error, omission, interruption, deletion, defect, delay in operation or transmission, failures or technical malfunction of any telephone network or lines, computer online systems, servers, providers, computer equipment, software, or browsers, whether on account of technical problems, traffic congestion on the Internet or at any website, or on account of any combination of the foregoing.
  4. 7.4  LTA reserves its rights to forthwith terminate and/or invalidate any User’s account(s), stop and/or invalidate all rewards and points associated with the said account(s) and take any and all appropriate action (including legal action) against anyone who does not comply with the Terms and Conditions of this Scheme, or attempts in any way to cheat and/or circumvent the objectives of the Scheme and/or engage in activity that is an abuse of the Scheme. Such activities include but are not limited to the following:
    1. (a)  using or exploiting errors in design and/or “programme bugs” to gain access that is otherwise not available, or to obtain an advantage over other Users;
    2. (b)  the creation and/or use of tools, automated scripts, software, robots or any third-party software to hack and/or connect and/or obtain and/or mine information from TSJ client or server software; and
    3. (c)  engaging in any activity that LTA deems to be an abuse and/or is contrary to the objective of the Scheme.
8. Privacy Policy
  1. 8.1  This Privacy Policy governs the manner in which the Site and the App collect, use, maintain and disclose information (including personal identification information) collected from Users who access the Site and/or the App. This Privacy Policy applies to the Site and/ or the App and all products and services offered by the Site and/or the App.
9. Collection and use of Users’ information/ data (including personal identification information)
  1. 9.1  LTA adopts reasonable data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of Users’ information (including personal identification information), travel data and transaction information stored in the TSJ module on the Site and the App.
  2. 9.2  While LTA (including its agents) is making efforts in good faith to protect Users’ information (including personal identification information), Users acknowledge that they participate in the Scheme at their own risk.

Collection and use of Users’ non-personal identification information
  1. 9.3  LTA may collect non-personal identification information about Users whenever they access the TSJ module on the Site or the App. Non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connection to the TSJ module on the Site and the App, such as the operating system, the Internet service providers and other similar information.
  2. 9.4  When Users participate in the Scheme, they agree to share their past and present commute history, such as the start and end time, and station locations of their trips. The information is necessary for the workings of the Scheme, such as the awarding of points and their redemption to rewards, and for analysis by LTA. However, the analysis will not be linked in any way to personally identifiable information.
  3. 9.5  LTA reserves the right to publish statistical results from the Scheme. Statistical results DO NOT include a User’s personal data, such as contact details, individual travel history or commuting patterns. Statistical results refer to aggregates of individual data, for example, to answer questions such as percentage of morning peak travel commuters who shifted their commuting times or percentage of morning peak travel commuters who shifted their commuting times after increased amounts of rewards were given, etc. LTA (including its agents) will not disclose Users’ personal data.
  4. 9.6  LTA may share generic aggregated travel information not linked to any personally identifiable information regarding visitors and Users, with its business partners and trusted affiliates, and for the purpose of substantiating research reports.

Collection and use of Users’ Personal Identification Information
  1. 9.7  LTA collects personal identification information from Users when they register for a SimplyGo account on the Site and/or the App. Users must provide information as detailed in Clause 3.2. When Users register for a SimplyGo account on the Site and/or the App, they consent to the disclosure of such personal identification information by Transit Link Pte Ltd to LTA.
  2. 9.8  Participation in the Scheme is voluntary. Users who do not wish to provide their personal identification information should not apply to participate in the Scheme.
  3. 9.9  The Site and the App collect and use Users’ information (including personal identification information) for the following purposes:
    1. (a)  To retrieve commute information from LTA: LTA uses the nominated travel card number of Users to retrieve their commute information, assess and/or confirm their eligibility for the Scheme and use the resources made available to select qualified Users as part of the Scheme.
    2. (b)  To improve Users’ experience: LTA may use information in the aggregate to understand how the Users as a group use the services and resources provided in the TSJ module on the Site and the App.
    3. (c)  To improve the TSJ module on the Site and the App: LTA continually strives to improve the TSJ module on the Site and the App offerings based on Users’ information and feedback.
    4. (d)  To improve customer service: Users’ information helps LTA to respond more effectively to customer service requests and support needs.
    5. (e)  To send periodic emails: The email address provided by Users will only be used to send them information and updates relating to their participation in the Scheme. It may also be used to respond to their inquiries and/or other requests. Users will receive emails that may include project news and participation updates.
10. Web browser cookies
  1. 10.1  The TSJ module on the Site may use "cookies" to enhance Users’ experience. Users’ web browsers place cookies on their hard drives for record-keeping purposes and sometimes to track information about Users. Users may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, some parts of the TSJ module on the Site may not function properly.
11. Changes to These Terms and Conditions
  1. 11.1  LTA (including but not limited to its agents) reserves the discretion to change and update these Terms and Conditions (including but not limited to the Privacy Policy clause in Clause 8) at any time without notice to the Users. It is the Users’ responsibility to check this page for any updates. Users acknowledge and agree that it is their personal responsibility to review these Terms and Conditions periodically and to keep themselves updated of any amendments thereto. Users’ continued use of the TSJ module on the Site and the App and/or continued participation in the Scheme, following the posting of any changes to these Terms and Conditions (including but not limited to the Privacy Policy clause in Clause 8) will be deemed by LTA to be their acceptance of those changes.
12. Contacting us
  1. 12.1  If Users have any questions about these Terms and Conditions (including but not limited to the Privacy Policy clause in Clause 8), the TSJ module on the Site and the App, or their dealings with the TSJ module on the Site and the App, they should contact LTA by leaving feedback online at the Site or via the App.