TransitLink

FAQ for NETS Contactless Card (ABT Pilot)

ABT
  1. What is the Account-Based Ticketing (ABT) pilot?

    Currently, NETS contactless cards are undergoing an Account-Based Ticketing (ABT) pilot to test their readiness for the SimplyGo system. After a successful trial, NETS contactless cards will be available to all commuters as a fare payment option.

    During the ABT pilot, only Singapore-issued NETS contactless bank cards will be accepted. There will be no need for upfront top-ups when using NETS contactless bank cards for fare payments.

    Similar to any NETS contactless purchase, bus and train transactions will be processed, accumulated and charged to the NETS contactless bank card. Commuters will be able to view their journey and fare history via the TransitLink SimplyGo Portal or TL SimplyGo mobile app.
  2. How do I participate in this pilot launch?

    NETS contactless cardholders can register for a SimplyGo account and add their NETS contactless bank card via the TransitLink SimplyGo Portal or TL SimplyGo mobile app to participate in the pilot.
SimplyGo Account
  1. How do I register for a SimplyGo account?

    You may visit the TransitLink SimplyGo Portal or download the TL SimplyGo mobile app to register for a SimplyGo account. You will be required to create a password to login to your account.

    Please login to your account and go to “My Cards” page to add your NETS contactless bank card.
  2. What if I forget my password?

    A password self-reset feature is available in the login page of the TransitLink SimplyGo Portal or TL SimplyGo mobile app for you to reset your password.
Registration and Activation of NETS Contactless Bank Cards
  1. What cards can I register for this pilot?

    Only Singapore-issued NETS or Visa contactless bank cards can be registered under the ABT system during the pilot.

    Please ensure that you register a contactless bank card with the NETS contactless logo, or the EMVCo Contactless Indicator on your card.

  2. How do I register my NETS contactless bank card for transit?

    Firstly, you will need to create a SimplyGo account via the TransitLink SimplyGo Portal or TL SimplyGo mobile app. Next, login to your account and go to “My Cards” page to register your card.
Card Usage
  1. How do I remove my NETS contactless bank card from the SimplyGo account?

    You can remove a card previously registered to your SimplyGo account from the “My Cards” page on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. Once the selected card is removed, all existing and future transaction and travel history of the card cannot be viewed from the portal.
  2. When can I start using my NETS contactless bank card for fare payment?

    Subject to availability, you can register for your SimplyGo account and link your NETS contactless bank cards to your account via the TransitLink SimplyGo Portal or TL SimplyGo mobile app.

    You will be able to use your NETS contactless bank cards to pay for transit five (5) days after receiving the email confirming your card registration.
  3. How do I use my NETS contactless bank card for transit?

    You just need to tap your NETS contactless bank card at the fare reader at the train gantry or in the bus at the points of boarding and alighting. The fare reader will display “Bank Card Usage”.

    To view your journey and fare history, you are encouraged to go through the TransitLink SimplyGo Portal or TL SimplyGo mobile app.
  4. Can I tap my wallet or bag at the card reader?

    Please take out the card you intend to use from your bag or wallet so that you tap only one contactless card (e.g. Mastercard, Visa, NETS, EZ-Link or NETS FlashPay) when using the transit system. Ensure that you always tap in and out using the same card. This prevents the system from considering the entry and exit as two separate transactions.

    When a transit device detects the presence of more than one contactless card, an error message may appear and you will be denied entry or exit. If several contactless cards are detected, more than one card may be charged.
  5. What should I do if I lose my NETS contactless bank card that was registered for transit?

    Please call your Issuing Bank immediately to report loss and prevent misuse.
  6. How do I register for the pilot again if I lose my registered NETS contactless bank card?

    You may register for the pilot again with the replacement card. However, in the event that the pilot programme is fully subscribed, you will not be able to add a card for transit usage at that point.
  7. Can I use my card for transit if there are insufficient funds?

    You will not be able to use your NETS contactless bank card for transit and will encounter the following messages on the fare devices (as shown in the pictures below) if you have insufficient funds in your card account.


    Fare gates at MRT stations



    Card readers on buses


    You will have to add additional funds into your bank account to continue using your card for transit.

    Please call your Issuing Bank if you wish to check the adequacy of funds in your card account. You may visit the General Ticketing Machines to check if your card is good for transit after the above conditions are fulfilled.

    You will encounter the following message if your card is not good for transit (as shown in the picture below).

  8. Can I continue to use my NETS contactless bank card for transit after the end of pilot?

    You will be able to continue using your NETS contactless bank card for transit until further notice.
Fares and Billing
  1. Can I use my NETS contactless bank card to make payment for all train and public bus services?

    You can pay for both train and public bus fares (basic, premium and express bus services) with your NETS contactless bank card, except for private buses.

    Please note that for premium bus services, your NETS contactless bank card can be used to pay for fares only if they are operated by public transport operators (PTOs) and not private operators. All PTO-operated buses (basic, premium and express bus services) are installed with a standard card reader as shown below.

  2. Are there any changes to the fares when using my NETS contactless bank card for transit?

    The fares charged using locally-issued NETS contactless bank cards are the same as existing card fares. Please refer to www.ptc.gov.sg/regulation/bus-rail/fare-structure for more information on fares.

    Please note that concessionary fares and travel passes are not available for usage with contactless bank cards. This is because concession cards are personalised smartcards that allow certain groups of cardholders to pay for basic bus services and trains at a subsidised rate.
  3. How would I be billed?

    The transactions will be processed and charged to your contactless bank cards with the merchant descriptor name – BUS/MRT.

    For NETS contactless bank cards, fare charges will be accumulated for up to 5 days or after a total of $15 is spent on transit fares, whichever is earlier.

    The accumulated amount will be posted to your respective banks after 3 days. Postings will be reflected in your bank account based on the processing time of your Issuing Bank.

    To view the breakdown of the aggregated fares, please login to your ABT account via the TransitLink SimplyGo Portal or TL SimplyGo mobile app.
  4. Will the fare amount be displayed fare on the reader when I tap to exit using my contactless bank card?

    When using your NETS contactless card for transit payment, the fare reader will display “Bank Card Usage” when you tap to enter and exit. You will be able to view the details of each transaction in your SimplyGo account on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. You can choose to turn on push notifications on your mobile devices to receive alerts on fare charges from the mobile app each time you tap out.
  5. Why am I unable to see the fare charged on the fare reader at the point of exit?

    Due to the system nature of SimplyGo, the fare charged cannot be instantaneously displayed on the fare reader at the point of exit.

    To be notified of the fare charge for each trip and to view the details of past transactions, please sign up a SimplyGo account on the TransitLink SimplyGo Portal or TL SimplyGo mobile app.
  6. What should I do if there are any discrepancies in my transactions/billings history?

    If there are any discrepancies in your travel transactions or billings, you may submit claims for the travel transactions of the cards that are linked to your SimplyGo account via the “My Claims” page on the TransitLink SimplyGo Portal or TL SimplyGo mobile app.

    Under the Distance Fares system, trips made within the same journey are consolidated before the fare is finalised. Hence, your fare will be indicated as ‘Estimated Fare’ (denoted by ) in your travel transaction history before it is finalised. Please file your claim only after the fare has been finalised (denoted by ). Do also note that claims can only be filed for transactions that are up to 60 days after the date of incident.

    For commuters who have not signed up for a SimplyGo account or linked their cards to their account, please do so on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. Please note that you can only view up to the last 180 days of your transaction history.
  7. I have a posting of Incomplete Rail Transaction/Rail Overstay Charge in my statement. Why is this so?

    For Rail
    A posting of Incomplete Rail Transaction will be reflected in your statement as “Missing Entry” / “Missing Exit”, if the point of entry or exit is not recorded in the SimplyGo system. A flat fare of $2 will be charged, regardless of the distance travelled.

    A posting of Rail Overstay Charge will be reflected in your statement as “*”, if you exceed the time limit allowed for exiting a station. In this case, you will be charged an additional fee of $2, on top of the actual fares incurred.

    For Buses
    For missing entry, the ride will be charged from the first bus stop of bus route to the point of exit.

    For missing exit, the ride will be charged from the point of entry to the end of bus route.
Commuter Assistance
  1. Who can assist me if I encounter problems using my NETS contactless bank card at the point of boarding or alighting?

    Commuters who face entry/exit mismatch at the point of boarding or alighting can approach the officers at the Passenger Service Centre (PSC) or Bus Captains for assistance.

    For repeated declined transactions, please use an EZ-Link/NETS FlashPay card for public transit usage.

    You may wish to contact your Issuing Bank if you encounter difficulties using a specific bank card.
  2. Where can I refer to for more information on ABT and SimplyGo, and use of bank cards on SimplyGo?

    More information on ABT and SimplyGo is available on the TransitLink SimplyGo Portal and TL SimplyGo mobile app.

    For enquires on the bank cards and the various promotions, please contact your Issuing Banks.

    For other enquiries, please call the TransitLink Hotline at 1800-2255-663.