TransitLink

FAQ for Visa and NETS Contactless Card (ABT Pilot)

ABT
  1. What is the Account-Based Ticketing (ABT) pilot?

    The ABT pilot refers to card schemes (NETS and Visa) who are undergoing trial and are not fully ready to be made available to the general public. After successful pilot, they will join the SimplyGo system and be made available to all commuters. For more details on SimplyGo, please refer to here.

    The Account-Based Ticketing (ABT) system enables commuters to use credit, debit or pre-paid cards with contactless function for fare payments. During the pilot, only Singapore-issued NETS and Visa contactless bank cards will be accepted. There will be no need for upfront top-ups when using credit card or debit card for fare payments.

    Similar to any NETS and Visa contactless purchase, bus and train transactions will be processed, accumulated and charged to the credit, debit or pre-paid card. Commuters will be able to view their journey and fare history via the TransitLink SimplyGo Portal or TL SimplyGo mobile app.

  2. How do I participate in this pilot launch?

    NETS contactless cardholders can register for an ABT account and add their NETS contactless bank card via the TransitLink SimplyGo Portal or TL SimplyGo mobile app to participate in the pilot.

    Selected Visa cardholders may refer to the pilot invitation for information on how to participate in the pilot.
ABT Account
  1. How do I register for an ABT account?

    You may visit the TransitLink SimplyGo Portal or download the TL SimplyGo mobile app to register for an ABT account. You will be required to create a password to login to your account.

    Please login to your account and go to “My Cards” page to add your contactless bank card.
  2. What if I forget my password?

    A password self-reset feature is available in the login page of the TransitLink SimplyGo Portal or TL SimplyGo mobile app for you to reset your password.
Registration and Activation of NETS and Visa Contactless Bank Cards
  1. What cards can I register for this pilot?

    Only Singapore-issued NETS or Visa contactless bank cards can be registered under the ABT system during the pilot.

    Please ensure that you register a contactless bank card with the NETS contactless or Visa payWave logo, or the EMVCo Contactless Indicator on your card.

  2. How do I register my NETS or Visa contactless bank card for transit?

    Firstly, you will need to create an ABT account via the TransitLink SimplyGo Portal or TL SimplyGo mobile app. Next, login to your account and go to “My Cards” page to register your card.

    For Visa cardholders, upon successful registration of your card, a $0.10 authorisation will be earmarked against your card but will not be charged to your card.

    The $0.10 earmark will be released between 7 - 30 days, depending on your Issuing Bank. If you have any queries, please contact your Issuing Bank for assistance.
Card Usage
  1. How do I know if my Visa contactless bank card has EZ-Link or NETS FlashPay functionality?

    To find out if your bank card has an EZ-Link or NETS FlashPay functionality, turn to the back of your card and look for the CEPAS logo (as shown below). If it exists, then the card has EZ-Link/NETS FlashPay functionality.

  2. What is the difference between using contactless bank cards under the ABT System and contactless bank cards with EZ-Link or NETS FlashPay functionality?

    Commuters who currently use contactless bank cards with EZ-Link/NETS FlashPay functionality require upfront top-ups. With the launch of SimplyGo in April 2019, such top-ups are not necessary, and commuters would be able to use their contactless credit and debit cards for fare payments directly, subject to the availability of credit/funds in their bank cards. The travel transactions will be processed, accumulated and charged to their credit or debit cards, as with any other contactless bank card purchase.

    Commuters using contactless bank cards with EZ-Link/NETS FlashPay functionality can switch their payment mode to Visa contactless payment at the General Ticketing Machines (GTMs) located at all MRT and LRT stations.
  3. How do I enable my Visa contactless bank card for transit?

    For Visa contactless bank cards that do not have EZ-LINK/NETS FlashPay functionality, no additional action is required after you have linked them to your ABT account.

    For contactless bank cards that come with EZ-Link/NETS FlashPay functionality, the EZ-Link/NETS FlashPay function will be the default payment mode for transit. You will need to switch to contactless payment mode. This can be performed five (5) days after receiving the email confirming your card registration.

  4. How do I switch the payment mode of my Visa contactless bank card back to EZ-Link/NETS FlashPay functionality?

    You will need to visit the General Ticketing Machines at any train station to switch back to EZ-Link/NETS Flashpay payment mode.

    After selecting “Check Transit Payment Mode”

  5. Will the remaining stored value in the EZ-Link/NETS FlashPay purse of my registered Visa contactless bank card be automatically refunded to me when I switch to contactless payment at the General Ticketing Machines?

    The remaining stored value will remain in the EZ-Link/NETS FlashPay wallet, and can be used for retail purchases. You can also choose to refund the remaining stored value at any TransitLink Ticket Office. Before proceeding to TransitLink Ticket Office to refund your remaining stored value, you will need to visit a General Ticketing Machines (available at all MRT stations) to switch to contactless bank card payment mode for transit usage. Please note that you will not be able to switch the transit payment mode (including switching to bank card payment mode) after the refund is done.

    Upon refund, you will not be able to use the EZ-Link/NETS Flashpay functionality. This includes switching the payment mode of your contactless bank card back to EZ-Link/NETS FlashPay functionality or vice versa, topping up your EZ-Link/NETS Flashpay purse, or using the EZ-Link/NETS Flashpay for retail purchases.
  6. How do I remove my NETS or Visa contactless bank card from the ABT Portal?

    You can remove a card previously registered to your ABT account from the “My Cards” page on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. Once the selected card is removed, all existing and future transaction and travel history of the card cannot be viewed from the portal.

    Do note that removing your card from your ABT account does not automatically switch the default payment mode of your card to EZ-Link/NETS FlashPay function for transit. You will need to make the switch at the General Ticketing Machines located at MRT and LRT stations, and provided you had not done a refund of the remaining value in the purse.
  7. When can I start using my NETS or Visa contactless bank card for fare payment?

    Subject to availability, you can register for your ABT account and link your contactless bank cards to your account via the TransitLink SimplyGo Portal or TL SimplyGo mobile app.

    For NETS and Visa contactless cards:
    You will be able to use your contactless card to pay for transit five (5) days after receiving the email confirming your card registration.

    For Visa contactless bank cards with EZ-Link/NETS FlashPay functionality:
    Please switch the payment mode of your card to contactless payment at the General Ticketing Machines, five (5) days after receiving the email confirming your card registration. After which, you will be able to use your contactless card to pay for train and bus rides.
  8. How do I use my NETS or Visa contactless bank card for transit?

    You just need to tap your NETS or Visa contactless bank card at the fare reader at the train gantry or in the bus at the point of boarding and alighting. The fare reader will display “Bank Card Usage”.

    To view your journey and fare history, you are encouraged go through the TransitLink SimplyGo Portal or TL SimplyGo mobile app.
  9. Can I tap my wallet or bag at the card reader?

    Please take out the card you intend to use from your bag or wallet so that you tap only one contactless card (e.g. Mastercard, Visa, EZ-Link or NETS Flashpay) when using the transit system. Ensure that you always tap in and out using the same card. This prevents the system from considering the entry and exit as two separate transactions.

    When a transit device detects presence of more than one contactless card, an error message may appear and you will be denied entry or exit. If several contactless cards are detected, more than one card may be charged.
  10. What should I do if I lose my NETS or Visa contactless bank card that was registered for transit?

    Please call your Issuing Bank immediately to report loss and prevent misuse.
  11. How do I register for the pilot again if I lose my registered NETS or Visa contactless bank card?

    You may register for the pilot again with the replacement card. However, in the event that the pilot programme is fully subscribed, you will not be able to add a card for transit usage at that point.
  12. Can I use my card for transit if there are insufficient funds?

    You will not be able to use your contactless bank card for transit and will encounter the following messages on the fare devices (as shown in the pictures below) if you have insufficient funds or credit in your card account.


    Fare gates at MRT stations



    Card readers on buses


    For debit or pre-paid card users, you will have to add additional funds into your bank account/card.

    For credit card users, you will have to ensure that there is sufficient credit limit.

    Please call your Issuing Bank if you wish to check the adequacy of funds or credit in your card account. You may visit the General Ticketing Machines to check if your card is good for transit after the above conditions are fulfilled.

    You will encounter the following messages if your card is not good for transit (as shown in the pictures below).


    Cards with EZ-Link/NETS FlashPay functionality – Not good for Transit



    Cards without EZ-Link/NETS FlashPay functionality – Not good for Transit
  13. Can I continue to use my NETS or Visa contactless bank card for transit after the end of pilot?

    You will be able to continue to use your NETS or Visa contactless bank card for transit until further notice.
  14. Can I still use the EZ-Link/NETS FlashPay functionality on my card for retail purchases after switching to the Visa contactless bank payment mode for transit?

    Yes, you can still use your EZ-Link/NETS FlashPay functionality on your card for retail purchases. There is no need to change the payment mode for retail purchases.
Fares and Billing
  1. Can I use my contactless bank card to make payment for all train and public bus services?

    You can pay for both train and public bus fares (basic, premium and express bus services) with your NETS or Visa contactless bank card, except for private buses.

    Please note that for premium bus services, your NETS or Visa contactless bank card can be used to pay for fares only if they are operated by public transport operators (PTOs) and not private operators. All PTO-operated buses (basic, premium and express bus services) are installed with a standard card reader as shown below.

  2. Are there any changes to the fares when using my NETS or Visa contactless bank card for transit?

    The fares charged using locally-issued contactless bank cards are the same as existing card fares. Please refer to www.ptc.gov.sg/regulation/bus-rail/fare-structure for more information on fares.

    Please note that concessionary fares and travel passes are not available for usage with contactless bank cards. This is because concession cards are personalised smartcards that allow certain groups of cardholders to pay for basic bus services and trains at a subsidised rate.
  3. How would I be billed?

    The transactions will be processed and charged to your contactless bank cards with the merchant descriptor name – BUS/MRT. Depending on your Issuing Bank, postings may not be reflected immediately in your credit/debit/pre-paid card accounts.

    For NETS contactless bank cards, fare charges will be accumulated for up to 5 days or after a total of $15 is spent on transit fares, whichever is earlier.

    For Visa, fare charges will be accumulated daily. You will be able to see the aggregated charges on the card statement after 4 working days.

    To view the breakdown of the aggregated fares, please login to your ABT account via the TransitLink SimplyGo Portal or TL SimplyGo mobile app.
  4. Will the fare amount be displayed on the reader when I tap to exit?

    The reader will only display “Bank Card Usage”. To view the details of each transaction, please log into your ABT account via the TransitLink SimplyGo Portal or TL SimplyGo mobile app.
  5. Why am I unable to see the fare charged on the fare reader at the point of exit?

    Due to the system nature of SimplyGo, the fare charged cannot be instantaneously displayed on the fare reader at the point of exit.

    To be notified of the fare charge for each trip and to view the details of past transactions, please sign up an ABT account on the TransitLink SimplyGo Portal or TL SimplyGo mobile app.
  6. What should I do if there are any discrepancies in my transactions/billings history?

    If there are any discrepancies in your travel transactions or billings, you may submit claims for the travel transactions of the cards that are linked to your ABT account via the “My Claims” page on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. Claims can only be filed for transactions that are up to 14 days after the date of incident.

    For commuters who have not signed up for an ABT account or linked their cards to their account, please do so on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. Please note that you can only view up to the last 180 days of your transaction history.
  7. I have a posting of Incomplete Rail Transaction/Rail Overstay Charge in my statement. Why is this so?

    For Rail
    A posting of Incomplete Rail Transaction will be reflected in your statement as “Missing Entry” / “Missing Exit”, if the point of entry or exit is not recorded in the SimplyGo system. A flat fare of $2 will be charged, regardless of the distance travelled.

    A posting of Rail Overstay Charge will be reflected in your statement as “*”, if you exceed the time limit allowed for exiting a station. In this case, you will be charged an additional fee of $2, on top of the actual fares incurred.

    For Buses
    For missing entry, the ride will be charged from the first bus stop of bus route to the point of exit.

    For missing exit, the ride will be charged from the point of entry to the end of bus route.
Commuter Assistance
  1. Who can assist me if I encounter problems using my NETS or Visa Contactless bank card at the point of boarding or alighting?

    Commuters who face entry/exit mismatch at the point of boarding or alighting can approach the officers at the Passenger Service Centre (PSC) or Bus Captains for assistance.

    For repeated declined transactions, please use an EZ-Link/NETS FlashPay card for public transit usage.

    You may wish to contact your Issuing Bank if you encounter difficulties using a specific bank card.
  2. Where can I refer to for more information on ABT and SimplyGo, and use of bank cards on SimplyGo?

    More information on ABT and SimplyGo System is available on the TransitLink SimplyGo Portal and TL SimplyGo mobile app.

    For enquires on the bank cards and the various promotions, please contact your Issuing Banks.

    For other enquiries, please call the TransitLink Hotline at 1800-2255-663.