TransitLink

FAQ for SimplyGo Concession Cards

Introduction to SimplyGo Concession Cards
  1. What is SimplyGo? What are the benefits of SimplyGo?

    ‘SimplyGo’ (also known as Account-based Ticketing) brings more ease and convenience to public transport users by widening the range of ticketing options available for fare payment.

    To enjoy the benefits of SimplyGo, commuters may use their:
    1. Contactless bank cards or mobile wallets, or
    2. SimplyGo EZ-Link cards, or
    3. [New!] SimplyGo Concession cards
    When using contactless bank cards, mobile wallets and SimplyGo EZ-Link cards for travel on public transport, regular adult fares will be charged.

    With SimplyGo Concession cards, cardholders will continue to enjoy subsidised fares for travel on public transport.
  2. What is a SimplyGo Concession card? What are the benefits and how is it different from my existing Concession card?

    The SimplyGo Concession card refers to a Concession card that is compatible with the Land Transport Authority’s Account-based Ticketing system.
    1. KEY BENEFITS WITH SIMPLYGO CONCESSION CARD
    SimplyGo Concession cards can be registered and paired with the EZ-Link mobile app or the TransitLink (TL) SimplyGo app (available on Android and iOS devices), for cardholders to enjoy greater convenience and benefits:

    Available on both EZ-Link and TL SimplyGo apps

    • Skip the queue and top up on-the-go
      Perform card top-ups while on-the-go for yourself or family members (without the extra step of tapping the physical card to the back of the phone, that is needed with the express top-up function on the EZ-Link app for regular Concession cards).
    • Track Travel Spending
      Better manage your budget and keep track of your travel expenditure by viewing the card transaction history and monitoring fares through in-app notifications at the end of each trip.
    • Low-balance Alerts
      Get reminded when a top-up is required with in-app notifications when card balance is low. Remember to enable in-app notifications to receive these alerts.
    Available only on EZ-Link app

    • Instant Card blocking
      Instantly block your lost card and get a refund of your remaining balance. If you have purchased a Monthly Concession Pass, the pro-rated balance will also be refunded.
    • Auto Top-Up Service
      With no convenience fees, you can conveniently sign up for Auto Top-Up through the EZ-Link app to enjoy automatic card top-ups when there is insufficient value.
    • Rewards
      Earn reward points on the EZ-Link app that will allow you to exchange for exciting offers and limited deals.
    Available only on TL SimplyGo app

    • View concession card details
      Check the concession card type, expiry date of both your concession card and Monthly Concession Pass
    • Purchase of Monthly Concession Pass
      Purchase a Monthly Concession Pass for your concession card conveniently using the TL SimplyGo app
    • View and redeem eVoucher
      View and redeem public transport electronic voucher (eVoucher) directly to your SimplyGo Concession card using the TL SimplyGo app
    • Apply for new/replacement concession card
      Use the TL SimplyGo app to apply for a new/replacement concession card
    • File claim and check claim status
      Submit claims for travel transactions and check claim status on the TL SimplyGo app
    • Trusted Account Feature
      View the card details including travel transaction history and card balance of other TL SimplyGo account holders (e.g. your child or parent).
    Commuters may choose to download and use either the EZ-Link or TL SimplyGo app, or both.
    1. KEY CHANGES WITH SIMPLYGO CONCESSION CARD
    SimplyGo Concession cards are accepted at all Buses and Trains operated by Public Transport Operators. With SimplyGo Concession cards, fare charged and remaining card balance will not be displayed at Bus Fare Readers and MRT/LRT Fare Gates. Instead the following message will be displayed:

    Bus Fare Reader
    MRT / LRT Fare Gates


    Commuters may check their fare transaction and card balance privately, through the following channels:

    • EZ-Link app; or
    • TL SimplyGo app or online portal (simplygo.transitlink.com.sg); or
    • Ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks, General Ticketing Machines and TransitLink Kiosks.
    Commuters should always maintain a minimum card balance on their SimplyGo Concession card to ensure acceptance of cards at the Bus Fare Reader and MRT/LRT Fare Gates. Please refer to the table below for the minimum card balance required:

    Concession Card Type Minimum Card Balance Required
    For concession cards added to the EZ-Link app $0.00
    For concession cards not added to EZ-Link app:
    Primary / Secondary / Junior College (JC) / Polytechnic / ITE Student $1.00
    Person with Disabilities $2.00
    Senior Citizen $2.00
    Undergraduate $3.00
    Full-time National Servicemen (NSF) $3.00
    Workfare Transport Concession Card $3.00
    Adult Monthly Travel Card $3.00


    For usage of SimplyGo Concession card outside transit, please take note:

    • SimplyGo Concession cards cannot be used to pay for ERP and carpark charges.
    • SimplyGo Concession cards are only accepted at selected merchants as listed here.
Getting Started with SimplyGo Concession Cards
  1. How do I get a SimplyGo Concession card?

    From 31 August 2022, the following groups of Concession cardholders will be able to upgrade their existing Concession cards to SimplyGo Concession cards:

    • Institute of Technical Education (ITE) Students
    • Diploma Students^
    • Undergraduates^
    • Full-Time National Servicemen (NSFs)
    ^ exclude students from Private Education Institutions

    The option to upgrade to SimplyGo will be made available progressively to other concession users.

    Steps to upgrade your existing Concession card to a SimplyGo Concession card:

    Simply bring along your existing Concession card to any ticketing machine (located at MRT stations and Bus Interchanges) to perform the upgrade to SimplyGo Concession.

    Important: Please note the following before upgrading your Concession card to SimplyGo Concession at the ticketing machines.
    1. Please ensure that the card balance on your Concession card is at least $3, prior to initiating the upgrade to SimplyGo.
    2. The upgrading process to SimplyGo Concession cannot be reversed.
    3. The upgrading process simply migrates the information on your card to a backend account. There will be no change to the remaining balance of the card. Any active Monthly Concession Pass or Auto Top-Up subscription will be transferred to the SimplyGo Concession card. Any loyalty points (e.g. TapForMore points) on the card will also be transferred over to the SimplyGo Concession card.
    4. Complete your journey before upgrading your concession card to avoid paying higher fares. If you upgrade your card in-between a journey, the next trip after upgrading will be considered a new journey and you will not be able to enjoy distance-based fare.
    5. Once upgraded, the SimplyGo Concession card cannot be used to pay for ERP and carpark charges. While SimplyGo Concession cards are accepted for retail usage, more merchants will be made available progressively.
    6. You are encouraged to download and use either the EZ-Link or TL SimplyGo app to conveniently keep track of your fare transactions and card balance. With SimplyGo Concession cards, fare charged and remaining card balance will not be displayed at Bus Fare Readers and MRT/LRT Fare Gates.


    Step 1: Place card on reader

    Step 2: Select Upgrade to SimplyGo
    (Note: location of this button may vary across the different ticketing machines)

    Step 3: Click Proceed

    Step 4: Upgrade successfully completed;
    Please remove card and collect your receipt.
  2. What should I do if the upgrading process fails?

    If you are unable to upgrade your concession card at the ticketing machines, please approach the staff at any TransitLink Ticket Office/Passenger Service Centre for assistance.

    Alternatively, you may contact the EZ-Link Customer Service team at 6496 8300 from 8am to 6pm daily (except on public holidays) if you require further assistance.
  3. What should I do if my card is blocked after the upgrading process?

    Please ensure that the card balance on your SimplyGo Concession card is above the Minimum Travel Value (MTV) or your card may be blocked after the upgrading process. Please note that this also applies to Concession card that is on Auto Top-Up. Please refer to the table below for the MTV of the respective type of Concession cards.

    Concession Card Type Minimum Travel Value (MTV) Amount
    Primary / Secondary / Junior College (JC) / Polytechnic / ITE Student $1.00
    Person with Disabilities $2.00
    Senior Citizen $2.00
    Undergraduate $3.00
    Full-time National Servicemen (NSF) $3.00
    Workfare Transport Concession Card $3.00
    Adult Monthly Travel Card $3.00


    To unblock and continue using your SimplyGo Concession card, please top up your card to a value above the MTV amount. If your Concession card is on Auto Top-Up (ATU), the ATU service will resume thereafter.

    For top-ups done using the Ticketing machines, you will be able to use your SimplyGo Concession card immediately after the successful top-up. For top-ups done using other methods, please allow up to 10 minutes for the top-up to take effect.

    If your SimplyGo Concession card remains blocked after being topped up to the MTV amount, please approach any TransitLink Ticket Office / Concession Card Replacement Office or contact TransitLink Hotline at 1800-2255 663 (8am – 6pm daily, closed on Public Holidays) to check on the status of your card.
  4. How do I download the EZ-Link app and register my SimplyGo Concession Card on the app?

    To get started, you have to download the EZ-Link app from the Play Store (Android users), Apple Store (iPhone users) or Huawei App Gallery (Huawei devices on Android operating system).



    After downloading the EZ-Link app, you will need to register for an account by providing your email address and mobile number.



    Remember to enable in-app notifications to receive alerts when you have completed a bus/train trip and when your card balance is low.



    Now, simply pair your SimplyGo Concession card with the EZ-Link app by clicking the “Add EZ-Link” icon and keying in the 16-digin CAN ID found on the back of your card. Please confirm if the Concession card belongs to you and allow the display of additional travel history details to access information on your public transport boarding and alighting locations.



    Please note:

    • Your SimplyGo Concession card can only be added to one EZ-Link app account.
    • You may add your child’s SimplyGo Concession card to your EZ-Link app account to perform remote card top-ups, view the card balance and transaction history.
  5. How do I download the TL SimplyGo app and register my SimplyGo Concession Card on the app?

    To get started, you have to download the TL SimplyGo app from the Play Store (Android users) or Apple Store (iPhone users).



    After downloading the TL SimplyGo app, you will need to register for a TL SimplyGo account. Thereafter, simply add your SimplyGo Concession card to the TL SimplyGo app.

  6. Can I opt for the new / replacement Concession card to be issued as a SimplyGo Concession card?

    This option is currently not available for new Concession cards issued.

    For replacement of Concession cards:

    If your previous Concession card was not upgraded to SimplyGo, your replacement card will be a regular Concession card. You may upgrade your replacement card to SimplyGo through the upgrading process available at the ticketing machines.

    If your previous Concession card was upgraded to SimplyGo, a new SimplyGo Concession card will be issued at the Concession Card Replacement Offices. For a limited period, if you apply for a replacement card on TransitLink’s website or via the TL SimplyGo app and opt for the replacement card to be mailed to your address, you may be issued with a regular Concession card. Please note that card replacement fees will be applicable.

    Applying for a Replacement Concession card using TL SimplyGo app

  7. Can I switch back to the regular Concession card if I no longer want to use the SimplyGo features?

    Please note that the upgrading process to SimplyGo Concession (available at ticketing machines) cannot be reversed.

    For a limited period, when you apply for a lost card replacement on TransitLink’s website or the TL SimplyGo app, the replacement card issued may be a regular Concession Card.

    From 1 October 2022, SimplyGo Concession cardholders may choose to get their Concession card replaced with the regular Concession card at the TransitLink Concession Card Replacement Offices. For lost replacements, they can choose the type of Concession card (SimplyGo or card-based ticketing) they want to replace when applying at any application channel. Please note that the card replacement fees will be applicable.
  8. How do I check if my card is a SimplyGo Concession card?

    You may check if your card is a SimplyGo Concession card using the following channels. If you have a SimplyGo Concession card, you will see the words “SimplyGo” or “Upgraded”.

    EZ-Link mobile app
    TL SimplyGo app
    TransitLink SimplyGo Portal
    Top-Up Kiosk (TUK)
    Assisted Service Kiosk (ASK)
    General Ticketing Machine (GTM)/ Top-Up Machine (TUM)
    TransitLink Kiosk
    Bus Fare Reader
    MRT / LRT Fare Gate
  9. How do I check my SimplyGo Concession card’s transaction history and card balance?

    You may check your SimplyGo Concession card’s transaction history and card balance using the following channels:

    • EZ-Link app; or
    • TL SimplyGo app or online portal (simplygo.transitlink.com.sg); or
    • Ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks, General Ticketing Machines and TransitLink Kiosks.

    Using the EZ-Link app

    When you are logged in to your EZ-Link app account, your registered cards will be shown on <My EZ-Link>. Please note that you would need to allow EZ-Link to retrieve and display travel history details, to view your detailed travel history.



    Select the card you would like to check your transaction history and card balance.



    Using the TL SimplyGo app

  10. How do I top up my SimplyGo Concession card?

    You may top up your SimplyGo Concession Card using the following channels:

    • EZ-Link app; or
    • TL SimplyGo app or online portal (simplygo.transitlink.com.sg); or
    • Ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks, General Ticketing Machines and TransitLink Kiosks; or
    • TransitLink Ticket Offices.

    There are no additional charges for top-ups performed using the above channels.

    Please refer to the table below for the minimum top-up amount for the respective concession cards when topping up at the various channels:

    Concession Card Type Minimum Top-up Amount
    • School Smartcard/Non-MOE School Smartcard
    • ITE Student Concession Card
    • Diploma Student Concession Card
    • Private Education Institution (PEI) Student Concession Card (Secondary)
    EZ-Link/TL SimplyGo app: $10

    ePayment (NETS & credit/debit card) using ticketing machine: $5

    Cash using ticketing machine: $2
    All other concession cards EZ-Link/TL SimplyGo app: $10

    ePayment (NETS & credit/debit card) using ticketing machine: $5

    Cash using ticketing machine: $2


    For top-ups made using the mobile apps and other channels located outside the transit area, your new card balance may take up to 10 mins to be updated in the system if your original card balance was below the minimum travel value.

    Concession Card Type Minimum Travel Value (MTV) Amount
    All concession cards added to the EZ-Link app $0.00
    For concession cards not added to EZ-Link app:
    Primary / Secondary / Junior College (JC) / Polytechnic / ITE Student $1.00
    Person with Disabilities $2.00
    Senior Citizen $2.00
    Undergraduate $3.00
    Full-time National Servicemen (NSF) $3.00
    Workfare Transport Concession Card $3.00
    Adult Monthly Travel Card $3.00


    Important: To avoid any inconvenience, we encourage you to maintain a minimum balance of $3.00 on your travel cards.

    Using the EZ-Link app to top up your SimplyGo Concession card



    Adding a New Payment method – Bank Card



    Adding a New Payment method – DBS PayLah!



    Using the TL SimplyGo app to top up your SimplyGo Concession card

  11. How do I purchase a Monthly Concession Pass for my SimplyGo Concession card?

    You can purchase the Monthly Concession Pass (MCP) for your SimplyGo Concession card using any of the following channels:

    • TL SimplyGo app or portal (simplygo.transitlink.com.sg); or
    • Ticketing machines, including the Top-Up Kiosks, Assisted Service Kiosks, General Ticketing Machines and TransitLink Kiosks; or
    • TransitLink Ticket Offices.

    Before purchasing MCP for your SimplyGo Concession card, please ensure that the card balance on your SimplyGo Concession card is above the Minimum Travel Value (MTV). Please refer to the table below for the MTV of the respective type of Concession cards.

    Concession Card Type Minimum Travel Value (MTV) Amount
    All concession cards added to the EZ-Link app $0.00
    For concession cards not added to EZ-Link app:
    Primary / Secondary / Junior College (JC) / Polytechnic / ITE Student $1.00
    Person with Disabilities $2.00
    Senior Citizen $2.00
    Undergraduate $3.00
    Full-time National Servicemen (NSF) $3.00
    Workfare Transport Concession Card $3.00
    Adult Monthly Travel Card $3.00


    In the event that the SimplyGo Concession card balance is below the MTV amount, you are only allowed to purchase an MCP with a start date of at least one day after the purchase date. To buy an MCP that starts on the purchase date, you will need to top up the card first.

    Please note that if your card has a negative balance, i.e below $0.00, you will not be able to purchase an MCP until you have topped up the card.

    Using the TL SimplyGo app to purchase Monthly Concession Pass
  12. How do I sign up for Auto Top-up for my SimplyGo Concession card, using the EZ-Link app?

    The Auto Top-Up service automatically tops up your account when there is insufficient value.

    Using the EZ-Link app to activate Auto Top-Up



    Upon successful sign up of Auto Top-up, there will be a ‘hold’ amount of $0.50 reflected in your Credit card statement for authorisation purpose. This amount will be released to you within 7 working dates.

    For information on Auto Top-Up, please visit https://www.ezlink.com.sg/ez-link-faqs/auto-top-up/.
  13. What should I do if I lose my SimplyGo Concession card? How do I block unauthorised usage on my lost SimplyGo Concession card, and get a refund of the remaining value on my card/concession pass?

    For SimplyGo Concession cards that have been added to the EZ-Link app, you may block the card immediately using the EZ-Link app to prevent unauthorised transactions and misuse.

    Thereafter, you are able to get a refund of the remaining value on the card and any pro-rated Monthly Concession Pass (MCP) value to the nominated bank account or another SimplyGo EZ-Link card within 10 working days.

    Should you have also purchased an unutilised MCP for the next month, a refund will be made to the nominated bank account or another SimplyGo EZ-Link card. All refunds require 10 working days to process.

    Using the EZ-Link app to block your card and trigger a refund for the remaining card balance



    Alternatively, please call TransitLink Hotline at 1800-2255 663 immediately to report the loss and to prevent misuse. Operating hours are from 8am to 6pm daily (closed on public holidays).
  14. What should I do if my SimplyGo Concession card is damaged?

    For assistance pertaining to damaged SimplyGo Concession cards, please approach any TransitLink Ticket Office / Concession Card Replacement Office or contact TransitLink Hotline at 1800-2255 663 (8am – 6pm daily, closed on Public Holidays).
  15. How do I check the expiry date of my SimplyGo Concession card or Monthly Concession Pass?

    Using the EZ-Link app to check the expiry date of your SimplyGo Concession card

    1. Ensure you are logged in to the EZ-Link app
    2. Click on the registered card you would like to find out expiry date for
    3. Expiry date of the specific card will be reflected on the card face (as circled in the image)


    Using the TL SimplyGo app to check the details of your SimplyGo Concession
    (including concession card type, expiry date of both your card and Monthly Concession Pass and the Auto Top-Up status)

  16. Can I redeem my transport voucher to my SimplyGo Concession card?

    Your SimplyGo Concession card can be used for the redemption of transport vouchers. If you have a public transport electronic voucher (eVoucher), you can redeem it to your SimplyGo Concession card remotely, using the TL SimplyGo app. Alternatively, you may continue to redeem the eVoucher using the Assisted Service Kiosk, Top-Up Kiosk, TransitLink Kiosk or at the TransitLink Ticket Offices.

  17. Can I add my SimplyGo Concession card to my mobile wallet (e.g. Apple Pay or Google Pay)?

    Currently, SimplyGo Concession cards cannot be added to a mobile wallet for contactless payment.
  18. Can I add my child’s/parent’s SimplyGo Concession card to more than one account on the EZ-Link or TL SimplyGo app?

    Using EZ-Link app

    Your SimplyGo Concession card can only be added to one EZ-Link app account.

    Using TL SimplyGo app

    You can add your child’s and parent’s SimplyGo Concession card to your TL SimplyGo account. However, a SimplyGo Concession card can only be added to one TL SimplyGo account.

    If your child and parent are also users of the TL SimplyGo app and have already added their SimplyGo Concession card into their own accounts, you can still use the Trusted Account feature within the TL SimplyGo app to view their card details including travel transaction history and card balance. You can also perform card top-ups for them remotely.

    Share card details with others using the ‘Trusted Account’ Feature in TL SimplyGo app



    Accept invitation and view card details of other TL SimplyGo account holders

  19. What if I forget my password for my EZ-Link or TL SimplyGo account?

    Using EZ-Link app

    Please reset your password in-app.



    You may also enable biometric log in to conveniently access your EZ-Link account, without the need to enter your password every time.



    Using TL SimplyGo app

    Please follow the steps below to reset your password.



    You may also enable biometric login to access your TL SimplyGo account conveniently, without the need to enter your password every time.

Fares and Usage of SimplyGo Concession Card
  1. Where can I use my SimplyGo Concession Card?

    You can use your SimplyGo Concession card in transit (for fare payments on trains and buses) exactly the same way as your regular concession card.

    Additionally, you can use the SimplyGo Concession card at specified non-transit acceptance points for retail purchases at selected merchants as listed here.

    Important: SimplyGo Concession cards cannot be used to pay for ERP and carpark charges.
  2. Are there any changes to the fares when using my SimplyGo Concession card for public transport?

    Please be assured that there are no changes to the fares. Commuters who use SimplyGo Concession cards for public transport will continue to enjoy existing concessionary fares.

    Please refer to https://www.ptc.gov.sg/fare-regulation/bus-rail/fare-structure for more information on fares and https://www.transitlink.com.sg/concession-cards for more information on concession fare eligibility.
  3. How do I use my SimplyGo Concession card for travel on public transport?

    To travel on public transport, please tap in and out with your SimplyGo Concession card on the MRT/LRT fare gantries, or bus fare readers. Please take out your SimplyGo Concession card from your bag or wallet so that you tap only one contactless card on the fare gates / bus readers. If several contactless cards are detected, more than one card may be charged.

    The fare reader will display “CEPAS CARD; SIMPLYGO” when your transaction is successful, as shown below:

    Bus Fare Reader
    MRT / LRT Fare Gates
    *If the card reader at the point of boarding or alighting emits an amber light when tapping your card, this means that your Concession card’s entry/exit has been recorded. If the card reader at the point of boarding or alighting emits a red light when tapping your card, this means your Concession card has been rejected.

    The SimplyGo Concession card can be used to pay for fares only if they are operated by the public transport operators (PTOs). All PTO-operated buses (basic, premium and express bus services) are installed with a standard card reader as shown.

  4. Why am I unable to see the fare charged on the fare reader at the point of exit when I am using a SimplyGo Concession card?

    Transactions are not displayed instantaneously on the fare reader as they are carried out through the backend system.

    Your fare expenditure will be available for viewing and tracking on either the EZ-Link or TL SimplyGo app. Please enable your in-app notification to receive the estimated fare after each trip, and to be reminded when your card balance is low and a top-up is required.

    You may also check your travel history and transactions at the ticketing machines available across MRT stations and Bus Interchanges.
  5. What is the minimum value I need in my SimplyGo Concession card to travel?

    Please refer to the table below for the Minimum Travel Value (MTV) of the respective type of concession cards. The MTV is necessary to ensure that there is sufficient card balance, even for the longest journey.

    You will not be able to continue using your SimplyGo Concession card for travel if you have insufficient card balance (below MTV). Please top up your card in order to continue your journey.

    Concession Card Type Minimum Travel Value (MTV) Amount
    All concession cards added to the EZ-Link app $0.00
    For concession cards not added to EZ-Link app:
    Primary / Secondary / Junior College (JC) / Polytechnic / ITE Student $1.00
    Person with Disabilities $2.00
    Senior Citizen $2.00
    Undergraduate $3.00
    Full-time National Servicemen (NSF) $3.00
    Workfare Transport Concession Card $3.00
    Adult Monthly Travel Card $3.00
  6. Why do I see an error message on the fare gates at MRT and card readers on buses?

    a. You may be tapping with more than one payment card.

    If you are tapping a wallet with multiple cards (e.g. Contactless bank card (Mastercard, NETS or Visa), EZ-Link, NETS FlashPay or concession cards), the fare reader may not be able to correctly identify the card you wish to travel with. As such, an incorrect transaction will occur, or you may see the following error message.

    Bus Fare Reader
    MRT / LRT Fare Gates


    Please take out the card you intend to use from your wallet or bag so that you tap only one card at the fare device to enter and exit. Do remember to always tap in and out with the same card. -This prevents the system from considering the entry and exit as two separate trips.

    b. Your card may have insufficient value.

    You will not be able to continue using your SimplyGo Concession card for travelling if you have insufficient card balance. You will encounter the following messages on the fare devices (as shown in the pictures below).

    Bus Fare Reader
    MRT / LRT Fare Gates


    Please top up your card in order to continue your journey. For top-ups using EZ-Link or TL SimplyGo apps and done at the retail outlets, please allow 10 minutes for the top-up to take effect and for the card to be accepted on public transport.

    c. Your card may be damaged / expired

    Should you encounter difficulties using the SimplyGo Concession card, please approach any TransitLink Ticket Office / Concession Card Replacement Office or contact TransitLink Hotline for assistance at 1800-2255 663 (8am – 6pm daily, closed on Public Holidays).
  7. What should I do if there are any discrepancies in my transactions for my SimplyGo Concession card? How do I submit a travel claim, using the TL SimplyGo app?

    If there are any discrepancies in your travel transactions, please use the TL SimplyGo app or online portal (simplygo.transitlink.com.sg) to submit claims for the travel transactions.



    You may also check the status of your claims on the TL SimplyGo app.

Commuter Assistance
  1. Who can assist me if I encounter problems using my SimplyGo Concession card at the point of boarding or alighting?

    Commuters who face entry/exit mismatch at the point of boarding or alighting can approach the officers at the Passenger Service Centre or Bus Captains for assistance.

    You may wish to contact TransitLink Hotline at 1800-2255 663 (8am – 6pm daily, closed on Public Holidays) if you encounter any difficulties.
  2. How can I provide feedback on my experience with SimplyGo Concession card and the EZ-Link or TL SimplyGo app?

    You may leave your feedback at https://www.ezlink.com.sg/support/ or call the EZ-Link hotline at 6496 8300. Operating hours are 8am to 6pm daily (closed on public holidays). Please leave a voice message after operating hours.

    For feedback on the TL SimplyGo app, you may visit the TL SimplyGo Portal or contact TransitLink Hotline at 1800-2255 663 (8am – 6pm daily, closed on Public Holidays).
  3. Where can I find more information about the SimplyGo Concession cards?

    For general enquiries on the SimplyGo Concession cards, please contact EZ-Link Hotline at 6496 8300 or visit https://bit.ly/SimplyGoConcession. To visit the webpage, you can also scan the QR code below: